How to improve your life and save the world.
Monday, April 9, 2012
Defining Love
Friday, January 20, 2012
Kodak and HP in trouble
Kodak and Hewlett Packard are in trouble because they don’t care about their customers. Their leadership is focusing on investors and profit—money rather than people. I say this because they both really piss me off. The first digital camera I got was a Kodak. I was able to download the pictures easily into my computer. Each picture was a file that I could open with several programs. I could copy, delete it, send it in an email. That camera belonged to my boss so when I left the job I got another Kodak camera but what a difference. I couldn’t find the files easily. Everything was tied up in something Kodak wanted me to do. A few years later my daughter sent me some CDs of pictures she had taken and put on a Kodak CD. These got me even more entangled with Kodak. I was unable to send any of these pictures without using some Kodak program. To make matters worse in the process of trying to do what I wanted to do Kodak got into my computer and started sending me unwanted messages each one pissing me off more.
HP is doing the same thing. I got a printer. It is hardware for Gods sake. I don’t want my hardware sending me messages telling me how to do things I have no interest in doing and then, whenever I change a cartridge, they tell me to waste a piece of paper to “align” the cartridge which also uses some of the ink in the cartridge all of which—say it with me now—pisses me off.
The good news is that these two companies are in trouble. Unfortunately the executives who got them in trouble made lots of money, will make more and will probably be hired by some other company at a grossly high salary.
Additional good news there are companies run by people who care about their customers and realize that the best way to serve investors is to serve customers, to focus on customers’ needs.
The bad news is that there are so many people in industry and government who haven’t an empathetic bone in their head.
Thursday, December 16, 2010
Best Christmas present ever
1. I’m going to say it again. It is the thought that counts so start thinking about the person. Make a note to yourself if necessary to think about the person perhaps while driving or doing the dishes or some other activity when your mind has free run.
2. The most difficult part of writing is the first few words. Take pen and paper in hand or open a blank page in your word processor, write or type “Dear ______”. You are already thinking about the person whose name you put down. You may sit and stare at the page for awhile. If nothing comes, put it aside and do some random thinking but be sure you come back to the page. Put down “I (love, admire, respect, enjoy) you” if nothing else comes. Think about that for a bit. Why do you have feelings for this person? When did the feelings begin? (eg “I remember the day you were born…” and carry on from there.)
3. Recall some time you spent together (eg “Remember that time you borrowed my mower and forgot to return it.” No, no, no. Keep it positive. “I was just thinking about the time your leaves blew into my yard and you raked my yard for me. You really didn’t have to do that. I feel fortunate to have you as a neighbor.”)
4. When you have finished pretend you are the recipient and read it over. If there are any parts that don’t make you feel happy to have received in this letter, fix them. Hardest thing for parents writing to their children is to try not to ‘help’ them become better people. All of my letters from my father devolved into lectures. I wanted his love. I wanted him to know me, to respect me, to accept me, to care about me. I don’t think I was much different than anyone else in what I wanted. If you express love in your letter, your gift will be greatly appreciated.
Good luck. I’ve got some letters to work on.
Sunday, March 14, 2010
Empathy and romance
Actually, I think she might be at least a little interested in me. I see her once a week. We say “hi” to each other. We know each other’s names but the only thing we have in common that we know of is the class we take together. “How’d you like the class today?” “Good.” “Yeah.” We have also talked about the weather.
Those extremes—the weather and other inanities at one end and “wanna fuck” and any other overtly direct approach—are not likely to advance a relationship. It’s time for an empathetic approach. If I want to get into that lady’s pants, the best approach is to get into her head. What is she thinking? Who is she? What does she want in life?
When I was younger, more physically attractive and closer to her age, I would likely have used an old favorite line of the time: “What’s your sign?” How obvious and maybe even shocking coming from someone my age. I really don’t want to be thought a dirty old man. Asking someone their astrological sign is certainly advancing in the right direction, however. Even “how are you?” is better than the weather.
I need to know more about her. Does she have a job? What is it? How long has she had it? Does she like it? What would she rather be doing? What does she do with her idle time? Does she read? What is she reading? Has she been married? Does she have children? Has she traveled? Did she go to college? Now I’m cooking! It’s not all about me and my desire. I need to get to know her, what makes her tick.
I’m pretty sure there is no such thing as a mind-reader. There have been times when I felt that I knew what someone was thinking but when something important is on the line the best any of us can do is to think empathetically. The closer we can get to understanding what another is thinking, what they want, the more successful we will be in getting what we want.